As part of this development, we are introducing a new centralized customer service team. By bringing together expertise and resources, we can offer faster response times, consistent communication and proactive support for all your needs.
What’s changing?
A strengthened customer service model
In addition to your existing contacts, you will benefit from a dedicated team focused on your orders and inquiries, ensuring the support needed to keep your WISA-related business moving.
One inbox for improved order handling
To make communication even smoother, we are also moving to a single, centralized email inbox for all order-related matters: plywood.sales(at)upm.com
Starting from January 1, 2026, we kindly ask you to send all orders and related inquiries to this address. EDI orders can continue to be sent as usual.
This change helps us handle your orders faster and more accurately, while streamlining communication through a single point of contact. Most importantly, it allows us to maintain the high level of service you expect.